How we work – Vogel Wakefield

In the knowledge economy, creativity is at a premium. But the same economy encourages lifestyles and working routines that crowd out creative impulses. This isn’t just bad for productivity, it’s bad for wellbeing. This presents a two-fold challenge for coaches: how to stay fresh and creative in how we practice; and, how to support our clients to nurture creativity in their likely busy lives.

It’s something of a paradox that modern life wrings us out. Digital technology, information abundance, the range of choices in how we use our leisure, opportunities for travel – these all offer rich stimulation to our senses and lower the barriers of entry to the means of creativity. But filling our minds with information and our leisure time with activity brings it own stresses, maxing out our capacity simply to process experience. The journalist, Oliver Burkeman, has written recently of how keeping up with the news has transformed from being a contained and relaxing ritual (reading a newspaper, watching the TV bulletin) to a civic duty that (thanks to inexorability of social media feeds) no longer has boundaries. The lost boundaries are not simply temporal they are boundaries of decency and decorum. Browsing the news today exposes us to abuse, hyperbole and dark thoughts about the state of the world – inducing in many a constant state of panic and insecurity. Hardly ideal circumstances for creativity.

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How we work

Generating expansive conversations with open space

By Martin Vogel

As previously discussed on this blog, we favour conversational approaches to eliciting the development of leaders. When we’re working with groups who have an ambitious purpose but face a variety of complex options, we look for ways to break free of linear and binary thinking and instead synthesise diverse perpectives.

One approach on which we draw for inspiration is open space. It seems a pre-requisite for these conversational processes that they have mystifying names. This is no exception and its formal nomenclature – given by its originator, Harrison Owen – is Open Space Technology. Beneath the name lies gold. Put simply, it is a method for a group of people to self-organise multiple, simultaneous conversations around a related theme. It is energising for the participants and, in our experience, produces more interesting outcomes than laboured discussions led by facilitators.

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How we work

Taking the pulse of an organisation

By Martin Vogel

If there’s one signature intervention that characterises how we work at Vogel Wakefield, it is the diagnostic enquiry into what’s going on in an organisation. This draws on skills developed over the course of our careers in journalism, strategy and coaching – and, in my case, my epistemological formation as a sociologist. Put simply, it entails getting lots of people to talk to us about their working lives. And trying to understand what it is they need to talk about together that they’re not discussing. Many of our engagements begin this way – particularly when a team or organisation is stuck in some way, which is usually when they turn to consultants.

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How we work

Going deep in conversation with insight dialogue

By Martin Vogel

If I’m working with a group that is highly committed to improving the quality of relationship between them, I might reach for Insight Dialogue.

This is actually a meditation practice developed by Gregory Kramer, a meditation that is conducted in relationship with someone else. Its essence is that it interrupts the normal routine of conversation with deliberate pauses and reflections, so that we might connect with the perception that we hold that might otherwise lie just beneath conscious awareness.

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How we work

Dancing with nonviolent communication to change the conversation in organisations

By Martin Vogel

One of the methodolgies we use to change the habits of conversation in organisations is nonviolent communication (NVC). This is a clunky name for a practice, developed by Marshal Rosenberg. It is deceptively simple but also profound in the insights it generates about what’s going on when people talk to each other.

Marshal Rosenberg’s key insight is that often in communication, people are seeking – consciously or unconsciously – to satisfy needs. It’s the frustration of these needs that can cause relationships to become mired in conflict. The route to understanding needs is to notice the feelings that are at play in a situation. So Marshal Rosenberg proposed a four-fold grammar for communicating in a way that could help people bring empathic attention to these factors.

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How we work

Conversation matters more than structure in organisations

By Martin Vogel

A lot of our work in organisations focusses on getting people to show up differently in conversations. This is because it’s through conversations that organisations exist. People often think of organisations as structures which have a solidity beyond the people who comprise them. There’s some truth in this construct. The BBC existed long before I joined it and seems to be managing to survive quite adequately even though it’s a decade since I left.

But it’s also true that organisations are enacted into being by their members. The day-to-day interactions people have with each other in organisations are much more material to how things get done than the structures, strategies, documents and plans that people imagine to be their work.

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How we work

Vogel Wakefield: the movie

We often get asked, “What’s it like to work with you?” So we’ve attempted to answer that question in this video, showcasing our work in universities.

Thanks to contributors Professor Frank Finlay, Dean of Arts and Humanities at the University of Leeds, and Katherine Bond, Director of the Cultural Institute at King’s College London. And to our friends at the production company, Impact Video.

How we work

Reconnecting universities to their public purposes

By Martin Vogel

This is the final post in our series looking at how our counter-consultancy approach meets the needs of higher education institutions. Here we explore how interdisciplinarity and external collaboration can revitalise the public value of universities.

Interdisciplinarity and external partnerships provide a foundation for universities to renew their public value. This is because they grow out of the genuine and distinct strengths of a particular institution and point to how it can make a unique contribution to addressing society’s challenges. But this contribution can be realised only if there is clarity about the institution’s public purposes: the generic ones it shares with other higher education establishments and the distinct one that arise out of its own particular circumstances.

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How we work

The emergent route to fostering interdisciplinary collaboration in higher education

By Martin Vogel

networking

This is the third in our series looking at how our counter-consultancy approach meets the needs of higher education institutions. Here we explore the complex nature of university cultures and how we use conversation and reflection to mobilise distributed leadership.

Interdisciplinarity can address a university’s need for funds and a distinctive marketing proposition but also the individual academic’s need for compelling research opportunities. If each university has unique research strengths, these can be synthesised into interdisciplinary ventures which pursue approaches to research excellence that can’t be replicated easily elsewhere. This creates compelling reasons for funds, students and academics to gravitate to particular institutions. It counters a view of higher education as a largely undifferentiated, instrumental business with one which construes it as comprising diverse institutions each with intrinsic value and distinctive contributions to make to the world’s knowledge.

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